TERMS & CONDITIONS ON PRE-ORDERING ITEMS.
These are items that are not available and/or are upcoming from our physical/online shop.
Pre-order or back-order is placing orders in advance which requires a commitment from a client interested in procuring the said item/product.
Please make sure you have read and understood all the conditions written here before submitting your Orders.
DETAILS, TERMS & CONDITIONS:
- “Full payment” is required & should be made via Cash-On-Delivery. We do require clients to pay the full amount stated on the invoice. Upon submission of the “Order Form”, payment of the client should be expected to be received by the courier when the parcel/ item is received.
- Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.
- Estimated Date of Arrival: Shipment will be expected after 2-3 months upon availability of our supplies. Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time of its arrival in your area due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.) Kindly manage your expectations.
- Once the products have landed and received by our team. You will then be informed via contact number, email address and other social media platforms you have provided. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall rearrange your item that was lost.
- Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our clients.
— STRMS